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Who We Are

There’s the field where farmers use our machines. And then there’s the field of agricultural equipment makers like AGCO...And figuratively speaking, we’re doing everything we can to un-level it.

The Company:

  • Our Beliefs
  • Our Global Reach
  • History
  • Working With Us
  • Manufacturing
  • Operating Principles
  • Awards & Recognition

Governance:

  • Executive Leadership
  • Board of Directors
  • Governance, Committees & Charters
  • Global Code of Conduct
Learn More Who We Are

Our Brands

  • Fendt
  • Grain & Protein
  • Massey Ferguson
  • Precision Planting
  • Valtra

Also AGCO Brands:

  • AP
  • Challenger
  • Cimbria
  • Cumberland
  • Fella
  • Fuse
  • Gleaner
  • GSI
  • Sunflower
  • Tecno
  • White Planters

Also AGCO Brands:

  • AGCO GenuineCare
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  • AGCO Power
  • AGCO Protection
  • AGCO Service
  • AGCO Trader
Learn More Our Brands

Our Commitment

“For the farmers. For the people working for them. For ourselves. For the future.”

Delivering Technology:

  • Our Innovative Solutions

A Better Future:

  • Sustainability
  • Equality
  • Inspired Growth Strategy
Learn More Our Commitment
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  3. AGCO Service

AGCO Service

Every day, we work hard to support our customers.

We do so in many ways, especially through our AGCO Dealers who continuously invest in training, tools and support programs; keeping their technicians up to date with the technical knowledge and capabilities required to service the machines customers depend on. 

Providing the high-tech tools needed to support our customers is part of AGCO's commitment to service. AGCO and its global network of dealers are continuously investing resources into state-of-the-art technical work tools that help deliver on our mission and our commitment to being true team players. Learn more about AGCO Parts and Service.

 

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AGCO TECH CONNECT

Service_Maintenance_hero_v2

AGCO Tech Connect is a suite of tools that help the Dealer Service Technician deliver superb customer service. It includes: a Pre-Delivery Inspection (PDI) tool; Support Center; and Knowledge Objects with streamlined search capability. Accessed through the AGCO dealer portal, Dealer Technicians benefit from functionality including:

  • Partial serial number lookup
  • Real-time notifications
  • The capture of photographs and videos of issues directly from any mobile device - phone or tablet

Learn more by watching the video above, or by reading about its modules below.

  • Pre-Delivery Inspection (PDI)

    Provides the dealer the ability to perform machine-specific delivery inspections using a laptop or mobile device. Tech Connect PDI will ensure that the machine has arrived in the expected condition free of any defects introduced during the manufacturing process and possible damage caused during transport. Tech Connect supports performing Pre-Delivery Inspections both online and offline when an Internet connection is not available, eliminating the need to print, process and re-enter data later.

  • Support Center
    Tech Connect Support Center enables Dealer Technicians to quickly and easily create and submit incidents to AGCO using Tech Connect Web - or Tech Connect Mobile - for the support needed to get the job done. Mobile device support includes iOS and Android phones and tablets.
  • Knowledge Objects

    Tech Connect Knowledge Objects provides access to AGCO's knowledge database with a streamlined full-text search capability. Its key benefits include:

    • Integrated knowledge lookup, eliminating the need to search through Knowledge Objects before submitting an incident
    • Full-text Knowledge Object search
    • Content filtering by brand, machine type, series, and/or model
    • The capability to provide feedback at the Knowledge Object level

AGCO Maintenance, Diagnostic and Repair Resources for Customers

AGCO supports farmers and the right to repair their equipment.

This includes the need to provide customers with information and tools to maintain, diagnose, and repair their equipment. AGCO created a customer diagnostic tool, Tech Connect Diagnostics-CV (TCD-CV). TCD-CV is a module in the Tech Connect Suite that can be made available to customers to assist in maintaining, diagnosing, and repairing their equipment.

  • Tech Connect Diagnostics

    TCD-CV is a web-based application available for rental from authorized dealers who sell and service the customer’s particular brand. This application will allow access to any TCD-CV-supported models the dealer is contracted to sell.

    TCD-CV access is ordered by an authorized dealer via the AGCO service tools website. TCD-CV has multiple rental time periods available: 1 month, 3 months and 6 months. The package includes:

    • PC with TCD-CV installed and the associated cables required to connect to a compatible unit
    • Electronic diagnostic access as well as access to supporting manuals, help screens and quick-start guides
    • All relevant published service information, service manuals, and operator manuals can also be purchased via the AGCO Pubs website. (AGCOpubs.com)

  • Getting Access

    Access is a simple order process placed through an authorized dealer.

    1. The customer will review and agree to the “Tech Connect Diagnostics End User Agreement.” Your dealer is able to print a copy for review.
    2. The dealer will request basic customer information: name, address, contact information, and length of rental period. This information will be used to create a request to AGCO Service Tools for TCD-CV login credentials.
    3. The dealer will place an order for the tool package via the AGCO Service Tools website. At this point, the dealer will invoice the customer for the costs associated with the tool rental, including a refundable core charge for the tooling. AGCO Service Tools will process the order and direct ship to the customer within 3-4 business days. The customer will receive an email from AGCO Service Tools with the login credentials. The rental clock will start 48 hours after this email is sent.
    4. Once the customer receives the tool, they can start the PC and login to the TCD-CV application using the credentials received. Internet connection will be required for validation.
    5. Once the rental period has expired, the customer will return the TCD-CV tool package back to AGCO Service Tools, in the original packaging with the prepaid shipping label provided. When the tool is received by AGCO Service tools and has been verified to be in good working order, the dealer will be notified and the customer deposit will be refunded by the dealer. If the tool is damaged or not returned, the deposit will not be refunded.

  • TCD-CV Customer Tool Functionality

    This tool package will allow the user access to the following functionality:

    1. Use the Application across multiple AGCO vehicles that are supported by the service tool.
    2. Browse for content including:
      • Service Information – all publication types available for that model series (Operator Manuals, Workshop Manuals, Instructions, Diagnostic Fault Codes)
      • Diagnostic Information – for all Tech Connect Diagnostic-supported machines
      • Sub-Assembly Details
      • Product Support Programs (PSP)
      • Configuration Details
    3. Network Scan
    4. View Error Codes
    5. Use of the Diagnose Function
  • Training and Support

    The dealer is the customer’s main contact for questions pertaining to the use and support of TCD-CV. Much of this support is included in the Quick-Start Guides built into the TCD-CV application. The customer must go through their local dealer for support. It is important to understand that additional charges may apply, beyond the initial rental fee, for after-sales support of this product. Customer support response time expectations via the supporting dealer for TCD-CV will be 1-2 business days.

  • Models Available

    For many years, farmers and AGCO dealers relied solely on basic tools for diagnosing and repairing equipment. As technology advanced, AGCO developed onboard diagnostic capabilities in many of our more advanced machines to provide easier diagnosis for both our customers and our dealers. While a high percentage of repairs and diagnostics on current AGCO products can be completed using a combination of on-board diagnostics and basic tools, AGCO recognized the need to develop and provide additional diagnostic tools to our customers on future machines due to the continued advancements in technology.

    As AGCO rolls out new products, we will be incorporating a new diagnostic feature that allows for easier customer diagnostic capabilities using TCD-CV. This new feature helps protect critical systems from modification while allowing access to all machine diagnostic information.

    Please contact your dealer for the latest TCD-CV compatible model availability.

  • Additional Resources

    Below is a list of additional resources provided by AGCO, in alignment with the Statement of Principles put forth by American Equipment Manufacturers (AEM) and Equipment Dealers Association (EDA), to provide maintenance, diagnostic, and repair tools to end users. Learn more at www.r2rsolutions.org.

    MANUALS (OPERATOR, PARTS, SERVICE)

    Available for purchase by customers. To purchase, go to: www.AGCOpubs.com.

    PRODUCT GUIDES

    Product information available on AGCO Brand sites. Access: www.AGCOcorp.com; www.Fendt.com; www.MasseyFerguson.com; www.ApplyLikeaPro.com for Challenger.

    PRODUCT SERVICE DEMONSTRATIONS, TRAINING, SEMINARS, OR CLINICS

    Available with the release of new model tractors and combines after January 1, 2021. Online Training is available with the rental of a TCD-CV. Contact your local AGCO Dealer for rental and training information.

    FLEET MANAGEMENT INFORMATION

    Available with customer enrollment into AGCO Connect services. Visit with your local dealer for more information. Access: www.FuseSmartFarming.com; get.AGCOconnect.com.

    ON-BOARD DIAGNOSTICS VIA DIAGNOSTICS PORT OR WIRELESS INTERFACE

    Available with the release of new model tractors and combines after January 1, 2021.

    Integrated machine diagnostics will be available through the machine interface (monitor/terminal) and/or TCD-CV through a dedicated diagnostic port. For more information, see the Operator Manual, Service Manual, or Tech Connect Diagnostic quick-start guide.

    ELECTRONIC FIELD DIAGNOSTIC SERVICE TOOLS, AND TRAINING ON HOW TO USE THEM

    Available with the release of new model tractors and combines after January 1, 2021.

    TCD-CV is a web-based application that is available as a rental package from an authorized dealer who sells and services the particular brand being worked on. Training material, including a quick-start guide, and a comprehensive user guide is embedded within TCD-CV. Contact your local AGCO Dealer for more information.

    OTHER PUBLICATIONS WITH INFORMATION ON SERVICE, PARTS, OPERATION, AND SAFETY

    Available from AGCOPubs.com: Hard-copy and digital versions of technical publications are available for North American customers looking for current and legacy AGCO brands. Link: www.AGCOpubs.com.

    Parts.agcocorp.com: digital e-commerce platform for users to view/order AGCO equipment parts. Link: parts.AGCOcorp.com.

    REPAIR PARTS AND SPECIAL TOOLS AVAILABLE FOR PURCHASE FROM YOUR LOCAL AGCO DEALER

AGCO Academy

AGCO’s frequent advances in technology and design require regular training updates. The AGCO Academy provides coursework and training to our network of independent dealers, through the latest technological training techniques and instructor-led training. And through a monitoring system, AGCO can track and verify the continued improvement of our distribution network’s knowledge base in support of our customers around the world.

AGCO GenuineCare

AGCO GenuineCare maintenance service plans include essential maintenance parts plus service such as inspections. These plans help cover you against rising maintenance costs.

Learn more about AGCO GenuineCare

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​AGCO GenuineCare

AGCO Protection

Extended Service Contracts extend your coverage beyond the Manufacturer’s base warranty period. A 15% discount is available when bundled with GenuineCare for the same duration.

Learn more about AGCO Protection

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AGCO Protection

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AGCO is a global leader in the design, manufacture and distribution of agricultural equipment.

Through well-known brands, including Fendt®, GSI®, Massey Ferguson®, Precision Planting® and Valtra®, AGCO Corporation delivers farmer-focused solutions to sustainably feed our world through a full line of tractors, combine harvesters, hay and forage equipment, seeding and tillage implements, grain storage and protein production systems, as well as replacement parts.  

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