AGCO Service

Provides the dealer the ability to perform machine-specific delivery inspections using a laptop or mobile device. Tech Connect PDI will ensure that the machine has arrived in the expected condition free of any defects introduced during the manufacturing process and possible damage caused during transport. Tech Connect supports performing Pre-Delivery Inspections both online and offline when an Internet connection is not available, eliminating the need to print, process and re-enter data later.

Tech Connect Support Center enables Dealer Technicians to quickly and easily create and submit incidents to AGCO using Tech Connect Web - or Tech Connect Mobile - for the support needed to get the job done. Mobile device support includes iOS and Android phones and tablets.

Tech Connect Knowledge Objects provides access to AGCO's knowledge database with a streamlined full-text search capability. Its key benefits include:

• Integrated knowledge lookup, eliminating the need to search through Knowledge Objects before submitting an incident
• Full-text Knowledge Object search
• Content filtering by brand, machine type, series, and/or model
• The capability to provide feedback at the Knowledge Object level

TCD-CV is a web-based application available for rental from authorized dealers who sell and service the customer’s particular brand. This application will allow access to any TCD-CV-supported models the dealer is contracted to sell.

TCD-CV access is ordered by an authorized dealer via the AGCO service tools website. TCD-CV has multiple rental time periods available: 1 month, 3 months and 6 months. The package includes:

• PC with TCD-CV installed and the associated cables required to connect to a compatible unit
• Electronic diagnostic access as well as access to supporting manuals, help screens and quick-start guides
• All relevant published service information, service manuals, and operator manuals can also be purchased via the AGCO Pubs website. (AGCOpubs.com)

Access is a simple order process placed through an authorized dealer.

1. The customer will review and agree to the “Tech Connect Diagnostics End User Agreement.” Your dealer is able to print a copy for review.
2. The dealer will request basic customer information: name, address, contact information, and length of rental period. This information will be used to create a request to AGCO Service Tools for TCD-CV login credentials.
3. The dealer will place an order for the tool package via the AGCO Service Tools website. At this point, the dealer will invoice the customer for the costs associated with the tool rental, including a refundable core charge for the tooling. AGCO Service Tools will process the order and direct ship to the customer within 3-4 business days. The customer will receive an email from AGCO Service Tools with the login credentials. The rental clock will start 48 hours after this email is sent.
4. Once the customer receives the tool, they can start the PC and login to the TCD-CV application using the credentials received. Internet connection will be required for validation.
5. Once the rental period has expired, the customer will return the TCD-CV tool package back to AGCO Service Tools, in the original packaging with the prepaid shipping label provided. When the tool is received by AGCO Service tools and has been verified to be in good working order, the dealer will be notified and the customer deposit will be refunded by the dealer. If the tool is damaged or not returned, the deposit will not be refunded.

This tool package will allow the user access to the following functionality:

1. Use the Application across multiple AGCO vehicles that are supported by the service tool.
2. Browse for content including:
• Service Information – all publication types available for that model series (Operator Manuals, Workshop Manuals, Instructions, Diagnostic Fault Codes)
• Diagnostic Information – for all Tech Connect Diagnostic-supported machines
• Sub-Assembly Details
• Product Support Programs (PSP)
• Configuration Details
3. Network Scan
4. View Error Codes
5. Use of the Diagnose Function

The dealer is the customer’s main contact for questions pertaining to the use and support of TCD-CV. Much of this support is included in the Quick-Start Guides built into the TCD-CV application. The customer must go through their local dealer for support. It is important to understand that additional charges may apply, beyond the initial rental fee, for after-sales support of this product. Customer support response time expectations via the supporting dealer for TCD-CV will be 1-2 business days.

For many years, farmers and AGCO dealers relied solely on basic tools for diagnosing and repairing equipment. As technology advanced, AGCO developed onboard diagnostic capabilities in many of our more advanced machines to provide easier diagnosis for both our customers and our dealers. While a high percentage of repairs and diagnostics on current AGCO products can be completed using a combination of on-board diagnostics and basic tools, AGCO recognized the need to develop and provide additional diagnostic tools to our customers on future machines due to the continued advancements in technology.

As AGCO rolls out new products, we will be incorporating a new diagnostic feature that allows for easier customer diagnostic capabilities using TCD-CV. This new feature helps protect critical systems from modification while allowing access to all machine diagnostic information.

Please contact your dealer for the latest TCD-CV compatible model availability.

Below is a list of additional resources provided by AGCO, in alignment with the Statement of Principles put forth by American Equipment Manufacturers (AEM) and Equipment Dealers Association (EDA), to provide maintenance, diagnostic, and repair tools to end users. Learn more at www.r2rsolutions.org.

MANUALS (OPERATOR, PARTS, SERVICE)

Available for purchase by customers. To purchase, go to: www.AGCOpubs.com.

PRODUCT GUIDES

Product information available on AGCO Brand sites. Access: www.AGCOcorp.com; www.Fendt.com; www.MasseyFerguson.com; www.ApplyLikeaPro.com for Challenger.

PRODUCT SERVICE DEMONSTRATIONS, TRAINING, SEMINARS, OR CLINICS

Available with the release of new model tractors and combines after January 1, 2021. Online Training is available with the rental of a TCD-CV. Contact your local AGCO Dealer for rental and training information.

FLEET MANAGEMENT INFORMATION

Available with customer enrollment into AGCO Connect services. Visit with your local dealer for more information. Access: www.FuseSmartFarming.com; get.AGCOconnect.com.

ON-BOARD DIAGNOSTICS VIA DIAGNOSTICS PORT OR WIRELESS INTERFACE

Available with the release of new model tractors and combines after January 1, 2021.

Integrated machine diagnostics will be available through the machine interface (monitor/terminal) and/or TCD-CV through a dedicated diagnostic port. For more information, see the Operator Manual, Service Manual, or Tech Connect Diagnostic quick-start guide.

ELECTRONIC FIELD DIAGNOSTIC SERVICE TOOLS, AND TRAINING ON HOW TO USE THEM

Available with the release of new model tractors and combines after January 1, 2021.

TCD-CV is a web-based application that is available as a rental package from an authorized dealer who sells and services the particular brand being worked on. Training material, including a quick-start guide, and a comprehensive user guide is embedded within TCD-CV. Contact your local AGCO Dealer for more information.

OTHER PUBLICATIONS WITH INFORMATION ON SERVICE, PARTS, OPERATION, AND SAFETY

Available from AGCOPubs.com: Hard-copy and digital versions of technical publications are available for North American customers looking for current and legacy AGCO brands. Link: www.AGCOpubs.com.

Parts.agcocorp.com: digital e-commerce platform for users to view/order AGCO equipment parts. Link: parts.AGCOcorp.com.

REPAIR PARTS AND SPECIAL TOOLS AVAILABLE FOR PURCHASE FROM YOUR LOCAL AGCO DEALER