Every day, we work hard to support our customers.
We do so in many ways, especially through our AGCO Dealers who continuously invest in training, tools and support programs; keeping their technicians up to date with the technical knowledge and capabilities required to service the machines customers depend on.
Providing the high-tech tools needed to support our customers is part of AGCO's commitment to service. AGCO and its global network of dealers are continuously investing resources into state-of-the-art technical work tools that help deliver on our mission and our commitment to being true team players. Learn more about AGCO Parts and Service.
AGCO Tech Connect is a suite of tools that help the Dealer Service Technician deliver superb customer service. It includes: a Pre-Delivery Inspection (PDI) tool; Support Center; and Knowledge Objects with streamlined search capability. Accessed through the AGCO dealer portal, Dealer Technicians benefit from functionality including:
Learn more by watching the video above, or by reading about its modules below.
Provides the dealer the ability to perform machine-specific delivery inspections using a laptop or mobile device. Tech Connect PDI will ensure that the machine has arrived in the expected condition free of any defects introduced during the manufacturing process and possible damage caused during transport. Tech Connect supports performing Pre-Delivery Inspections both online and offline when an Internet connection is not available, eliminating the need to print, process and re-enter data later.
Tech Connect Knowledge Objects provides access to AGCO's knowledge database with a streamlined full-text search capability. Its key benefits include:
AGCO EDT, our in-field diagnostic program, helps technicians accurately diagnose and solve technical problems quickly by getting to the root cause and giving guidance on how to solve it best.
AGCO’s frequent advances in technology and design require regular training updates. The AGCO Academy provides coursework and training to our network of independent dealers, through the latest technological training techniques and instructor-led training. And through a monitoring system, AGCO can track and verify the continued improvement of our distribution network’s knowledge base in support of our customers around the world.