Farm Support

AGCO’s multi-brand approach is backed by a comprehensive support infrastructure that ensures that the farmer’s investment is backed by the parts, service, financing, dealer network and training programs to ensure ongoing success.

AGCO is committed to creating the best customer experience in the industry. AGCO invests heavily in training service and support personnel, updating processes and systems – particularly with AGCO’s Parts Distribution Centers and Customer Service Centers – while actively seeking input from dealers and customers for continuous improvement.  

AGCO Parts – AGCO’s customer commitment has paid off with recent industry awards for our Parts division. According to Carlisle Research, AGCO Parts is the only agriculture original equipment manufacturer (OEM) to experience a double digit increase in overall satisfaction in 2010. AGCO also received best-in-class awards from the North American Service-Parts Conference in recognition for our service, quality and safety. Finally, ongoing investments in AGCO’s Parts Distribution Centers deliver faster turnarounds for the mission-critical needs of producers.  

AGCO Service – When a machine needs repair, the teamwork between AGCO dealers and AGCO’s dedicated technical service personnel results in swift resolution and a positive customer experience. AGCO’s Electronic Diagnostic Tool (EDT) program offers a common platform diagnostic tool used to service all AGCO brands. EDT is an in-field diagnostic program to help the dealer technician accurately diagnose and solve a technical problem.  

AGCO Finance – In today’s global marketplace, financing and leasing options play an important role in the purchasing decision. AGCO works with a dedicated banking partner to offer innovative and flexible financial products to meet individual business needs. What's more, AGCO offers online estimating tools that make it easy to build, price and compare tractors. Formal quotes are just a click away.  

AGCO Academy – As growers invest in new technology, they rely heavily upon their dealers for information and assistance. AGCO ensures that our employees and dealers fully understand these new products and their applications. AGCO recently opened its new Global Learning Center, a state-of-the-art agriculture equipment and technology learning center in Duluth, GA USA. The 19,500 square-foot facility is the new home of AGCO Academy and AGCO University and will serve as the cornerstone of the company’s comprehensive learning program for dealers and employees.